Refund and Cancellation Policy
Last updated: 6 July 2026
This policy explains how billing, cancellation, and refunds work for a Guideable membership, operated by Brendon Macdonald. It forms part of our Terms of Service.
1. Free trial
Where a free trial is offered, you must provide a valid payment method to begin. You will not be charged during the trial. Unless you cancel before the trial ends, your paid subscription starts automatically at the end of the trial and your payment method is charged the price shown at checkout. You can cancel at any point during the trial to avoid being charged.
2. How billing works
Your subscription renews automatically at the end of each billing period (monthly or annual, as you chose) at the then current price, plus any applicable taxes, until you cancel. We charge the payment method on file through Stripe.
3. How to cancel
You can cancel yourself at any time: go to Settings and open Manage Billing, then choose to cancel. Cancellation takes effect at the end of your current paid period, so you keep access until then and are not charged again. If you have any trouble, email support@guideable.me and we will help.
4. Refunds
Because Guideable is a digital membership that gives immediate access to content, we do not generally provide refunds for a billing period that has already started or for partial periods after cancellation. Cancelling stops future charges.
We may make exceptions at our discretion, for example a clear billing error or a duplicate charge. If you think you have been charged in error, contact us within 14 days and we will review it.
5. Consumer withdrawal rights (UK/EU)
If you are a consumer in the UK or EU, you may have a statutory right to withdraw from a purchase of digital content within 14 days. Where you ask to begin access immediately and acknowledge this at sign-up, that withdrawal right may end once access begins, to the extent the law allows. Nothing in this policy removes rights you have that cannot be waived under the law of your country of residence.
6. Payment problems and disputes
If a renewal payment fails, we will retry it and may email you to update your card; access may be paused or ended if payment cannot be collected. If you have a billing concern, please contact us first at support@guideable.me so we can resolve it quickly.
7. Contact
Guideable, operated by Brendon Macdonald
Email: support@guideable.me